Help
Support
Stuck on something? Here's how to reach us — and what to include so we can fix it fast.
In the product
The fastest path: use the support chat built into the teacher dashboard and the Bobby browser. It knows about your account and reaches the team directly — most questions are answered there without an email round-trip.
Email us
Write to [email protected]. To help us help you, include: who you are (teacher, student, IT admin, parent), your school, what you were doing, and what happened instead — a screenshot is worth a thousand words. We read everything, and pilots hear back the same day.
Common quick fixes
- Student can't join a class: class codes never contain the letter O or the digit 0 confusion — have them retype it carefully, and check they're signing in on the join screen, not the log-in screen.
- "Bobby is waking up": give it fifteen seconds — it retries on its own.
- On a school Chromebook: Bobby is installed by your school's IT team — if it's missing, that's who to ask first.
Privacy questions
Parents and administrators asking what Bobby can and can't see should start with our privacy policy and the security & trust page. The short version: Bobby watches assignment work, not children — outside an active assignment session it collects nothing at all.